Every KPI defined once. The same in every PMS.
Plain-English definitions for the dental KPIs DSOs run on, and how ARQ makes them comparable across every location.
Gross production minus contractual adjustments and write-offs for a period.
Collections received divided by net production for the same period.
Value (or count) of treatment accepted divided by treatment presented.
Hygiene patients who leave with their next appointment booked, as a share of hygiene patients seen.
Share of patients due for recall who are seen within the recall window.
Count of first-visit patients in a period.
Booked chair hours divided by available chair hours.
No-shows and late cancellations as a share of scheduled appointments.
Staff payroll cost divided by net production.
Dental supply spend as a share of net production or collections.
Lab fees as a share of net production or collections.
Outstanding receivables bucketed by days since service (0–30, 31–60, 61–90, 90+).
Hours paid above standard hours in a period.
Net production attributed to each provider for a period.
Net production divided by completed patient visits.
Unique patients seen within a trailing period (often 18 months).
Hygiene production as a share of total production.
Earnings before interest, tax, depreciation and amortisation as a share of revenue, per location.
Total staff cost divided by clinical hours delivered.
Average days between date of service and payment received.